Contact information
Contact Us – Vapess World
At Vapess World, we are committed to delivering a premium customer experience with reliable and responsive support. Whether you have a question about our products, your order, or need general assistance, our team is always ready to help.
Customer Support
For all inquiries, including orders, products, or general support, please contact us via email:
support@vapessworld.co.uk
Phone & WhatsApp Support
Speak directly with our support team for quick assistance:
+44 7448 773268
Operating Hours
Our support team is available during the following hours:
Monday – Saturday: 10:00 AM – 7:00 PM (UK Time)
Sunday & Public Holidays: Closed
Response Time Commitment
We aim to respond to all customer queries within 12–24 hours. During high-demand periods, response times may be slightly extended, but we always prioritize resolving your concerns as quickly as possible.
Order Assistance
For faster support regarding orders, shipping, or tracking, please include your order number and relevant details in your message. This helps us assist you efficiently.
Returns & Refund Support
If you wish to initiate a return or refund request, please contact our support team via email with complete order details. Our team will guide you through the process in accordance with our Returns Policy.
Our Commitment
At Vapess World, customer satisfaction is at the core of everything we do. We pride ourselves on providing professional, transparent, and dependable support to ensure a smooth shopping experience.
Important Notice: Age Verification
Vapess World is a strictly age-restricted retailer. By contacting our support team or making a purchase, you confirm that you are of legal smoking age in your region (18+ in the UK). We operate a robust age verification process for all online orders and reserve the right to cancel any order that fails validation. Recipients may be required to provide proof of age upon delivery.
Thank you for choosing Vapess World.